Returns Policy

Returns Policy

  1. Return Process

    • To return an item, please email customer service at doc@pmcairsoft.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
    • PMC Airsoft & Milsim Store
    • Attn: Returns
    • RMA #
    • PMC AIRSOFT & MILSIM STORE
    • 3365 W 91st Terrace
    • Hialeah, Florida 33018
    • United States

  2. Return Shipping Costs

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  3. Refunds

    • After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
    • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

  4. Exceptions

    • For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Contact Us

If you have any questions concerning our shipping and returns policy, please contact us at:

  • Email: doc@pmcairsoft.com
  • Phone: +1 9548543924