Shipping and Returns Policy
PMC Airsoft & Milsim Store
Welcome to PMC Airsoft & Milsim Store! We are committed to providing you with the best shopping experience possible. Please read our shipping and returns policy carefully to understand our practices.
Shipping Policy
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Processing Time
- Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
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Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days.
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Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
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Customs, Duties, and Taxes
- PMC Airsoft & Milsim Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
- PMC Airsoft & Milsim Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
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Return Process
- To return an item, please email customer service at doc@pmcairsoft.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
- PMC Airsoft & Milsim Store
- Attn: Returns
- RMA #
- PMC AIRSOFT & MILSIM STORE
- 3365 W 91st Terrace
- Hialeah, Florida 33018
- United States
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Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Refunds
- After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
- Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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Exceptions
- For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Contact Us
If you have any questions concerning our shipping and returns policy, please contact us at:
- Email: doc@pmcairsoft.com
- Phone: +1 9548543924